Job Description:
Sanmina is seeking a motivated Online Customer Support Officer to join our team in Charlotte, North Carolina. This is a part-time position ideal for individuals who are looking to gain valuable experience in the customer support industry. In this entry-level role, the Online Customer Support Officer will be responsible for providing assistance to customers through various online platforms, ensuring their satisfaction and resolving any issues that may arise.
Responsibilities:- Respond to customer inquiries and provide timely and accurate information- Assist customers with order processing, product information, and troubleshooting- Monitor online reviews and feedback to identify areas for improvement- Collaborate with other team members to address customer concerns and maintain a high level of customer satisfaction- Utilize strategic planning and negotiation skills to resolve customer issues effectively- Work independently to address customer inquiries and provide solutions in a timely manner
Requirements:- High school diploma or equivalent- Strong communication skills and attention to detail- Independent and resilient mindset to handle challenging situations- Ability to think creatively and strategically to address customer needs- Prior experience with online customer support is a plus, but not required- Proficiency in using online platforms for communication and support- Willingness to learn and adapt to new technologies and processes
Benefits:- Paid Time Off (PTO)- Vision insurance- Profit sharing
Working Environment:At Sanmina, we believe in aligning work with a greater purpose, contributing to a meaningful mission. As an Online Customer Support Officer, you will have the opportunity to make a positive impact on our customers and support our company's goals.
Deadline to Apply:The deadline to apply for the Online Customer Support Officer position is May 23, 2024.
Equal Opportunity Statement:Sanmina is an equal opportunity employer and is committed to providing a diverse and inclusive workplace. We celebrate diversity and are dedicated to creating an environment where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
