Online Customer Success Specialist

The Online Customer Success Specialist at FirstEnergy in New York City, NY, is responsible for ensuring the success and satisfaction of our online customers. This role requires a dynamic individual who is energetic, independent, and possesses strong critical thinking and attention to detail skills. The successful candidate will have at least 2 years of experience in a customer-facing role and will be able to work effectively in a fast-paced environment.

Responsibilities:- Build and maintain strong relationships with online customers to ensure their needs are met and issues are resolved in a timely manner- Provide exceptional customer service through various communication channels such as email, chat, and phone- Collaborate with internal teams to address customer concerns and provide solutions- Analyze customer feedback and data to identify trends and areas for improvement- Maintain accurate records of customer interactions and transactions

Requirements:- 2+ years of experience in a customer-facing role- Strong written and verbal communication skills- Excellent problem-solving skills and ability to think critically- Attention to detail and ability to multitask- Proficiency in Microsoft Office suite and CRM software- Bachelor's degree in Business Administration or related field preferred

Benefits:- Joining bonus- Visa sponsorship for qualified candidates- Dental insurance- Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement:FirstEnergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to building a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: May 17, 2024

If you meet the requirements and are looking for an exciting opportunity to work with a leading energy company, apply now to join our team as an Online Customer Success Specialist at FirstEnergy in New York City!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.