Job Description:
CSX, an innovative online retail company based in San Antonio, Texas, is seeking a part-time Online Customer Success Officer to join our team. As an Associate Level position, we are looking for someone with at least 2 years of experience in customer service or a related field. The ideal candidate will be energetic, motivated, and possess strong cooperation and presentation skills.
Responsibilities:- Serve as the main point of contact for online customers, providing exceptional support and assistance with any issues or inquiries they may have- Proactively reach out to customers to ensure satisfaction with their online shopping experience- Monitor online feedback and reviews, and address any negative feedback in a timely and professional manner- Collaborate with the sales and marketing teams to improve the online customer experience and maximize customer retention- Analyze customer data and feedback to identify trends and opportunities for improvement- Participate in corporate social responsibility initiatives to give back to the community through volunteer work and donations
Requirements:- Minimum of 2 years of experience in customer service or a related field- Energetic and motivated personality- Strong cooperation and presentation skills- Excellent communication and problem-solving abilities- Proficiency in using online customer service tools and platforms- Ability to work independently and as part of a team- Knowledge of e-commerce industry trends and best practices
Benefits:- Company transportation- Dental insurance- Paid Time Off (PTO)- Opportunities to give back to the community through corporate social responsibility initiatives
Equal Opportunity Statement:CSX is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workforce and encourage qualified candidates of all backgrounds to apply.
Deadline to Apply: May 29, 2024
If you meet the requirements and are passionate about providing exceptional customer service in an online retail environment, we would love to hear from you. Apply now to join our dynamic team at CSX!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
