Online Client Support Specialist

Job Description:

United States Steel is seeking a motivated and confident Online Client Support Specialist to join our team in New York City, New York. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role.

Responsibilities:- Providing exceptional online support to clients through various communication channels such as email, chat, and phone- Resolving client inquiries and issues in a timely and efficient manner- Conducting research to find solutions to client problems- Collaborating with other team members to ensure a seamless client experience- Maintaining accurate records of client interactions and transactions- Implementing strategies to enhance client satisfaction and retention

Requirements:- Bachelor's degree in a related field- Excellent communication and interpersonal skills- Strong problem-solving abilities- Ability to work effectively in a team environment- Proficiency in Microsoft Office and CRM software- Experience in online customer support is a plus

Personality Traits:- Motivated- Confident

Soft Skills:- Research- Cooperation

Benefits:- Free accommodation- Employee discounts- Free food

Working Environment:At United States Steel, we are committed to promoting equality and fairness for all employees. Our inclusive and diverse work environment encourages collaboration and growth for all individuals.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement:United States Steel is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.