Member Service Representative

Row House is a boutique fitness concept that strives to give people of all different fitness levels an efficient, high-cardio, full-body workout in less than one hour. We are looking for outgoing, yet humble individuals that are enthusiastic about helping people feel great physically & mentally! Sound like you? Then we should talk! We are looking for full and part time employees who want to advance with our fast growing brand.POSITION:The Member Service Rep is to assist management with new member acquisition and retention by building a exceptional rapport and delivering a top notch, positive experience with every interaction.COMP & BENEFITS:Monthly Sales ContestsHealth Benefits (if 30+ hours/week)Complimentary membership to Row House and StretchLab (>$300 monthly value)Up to 50% off retail merchandiseOpportunity for advancement (multiple locations and brands)Paid trainingREQUIREMENTS:Excellent customer service skillsStrong sales skillsClear verbal & written skillsMulti-task in a fast paced environmentFunctional computer skills -- POS / Booking software (i.e. Club Ready); Google Sheets / DocsRESPONSIBILITIES:Sell membershipsBook & confirm prospectsGreet and check-in clientsTrack and celebrate member milestonesAsk for referralsEnsure studio cleanlinessComplete 1 workout per weekParticipate in team meetingsOther duties as assignedDESIRED ATTRIBUTES:Enjoys making new friendsEnergeticEmpatheticTeam playerRow House is proud to be an Equal Employment Opportunity and Affirmative Action employer. Row House does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. We are dedicated to providing a work environment free from discrimination and harassment where employees are treated with respect and dignity.