Market Financial Center Manager

Job summary
Responsible for supporting a cluster of Financial Centers in designated marketsManaging as a business owner fostering a team environmentDriving operational excellence
Job seniority: mid-to-senior level
Responsibilities
• Operates as a back up financial center leader within a market• Manages client traffic, engaging and appropriately routing clients and fostering client retention• Manages business results through formalized management routines and coaching• Creates a world class client experience environment• Manages market-level initiative prescribed by market leaders• Drives operational excellence
Requirements
• 1+ years leadership experience demonstrated through coaching, training, or motivating a diverse work team• Ability to influence and collaborate with others outside of reporting authority• Proven customer service skills and ability to resolve problems independently• Strong financial and business acumen• Proven record of balancing risk and making sound decisions• Strong interpersonal and organizational skills• Strong communication skills• Proficiency in computer skills and professional programs• Availability to work weekends and/or extended hours• Must be able to travel to any financial center within the defined market
Key Skills Needed
• Risk Management• Coaching• Customer Focus• Decision Making• Establishing Trust• Influencing• Learning Agility• Overcoming Objections• Multitasking• Performance Management• Demonstrating Technology• Time Management• Sales Management• Cash Management• Building Rapport