THE POSITION Do you feel a sense of fulfillment from lending a helping hand to those who need it? Are you looking for a great opportunity to utilize your experience in social services? This may be the opportunity you have been looking for! The Department of Human Services, Lycoming County Assistance Office (CAO) is searching for Income Maintenance Caseworkers to help determine Pennsylvanian's eligibility for essential benefits. Some of the benefits you assist with include financial assistance, Medicaid, the Supplemental Nutrition Assistance Program (SNAP), the Low-Income Home Energy Assistance Program (LIHEAP), nursing home care, waivers, and any additional programs the DHS administers for applicants and recipients. Take the first step by applying today and join our team of people making a difference every day!
Watch this video to see how you can make a difference!
DESCRIPTION OF WORK Upon completion of an 8-week standard training program, you perform your daily job duties in an office setting.
Duties include determining eligibility for the aforementioned programs for applicants and recipients of benefits in accordance with state regulations. These duties are accomplished by interviewing customers either over the phone or in person; reviewing, interpreting, and correctly applying policy; entering information into an automated eligibility determination system as well as performing manual calculations; and typing clear and thorough case comments about client circumstances and changes.
All work must be completed within deadlines in accordance with Federal and State policy. Complying with regimented policies and procedures, as well as staying current with major changes impacting on knowledge and skill, is essential. Job duties are carried out under the general supervision of an Income Maintenance Casework Supervisor.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information: Full-time employment, 37.5 hour work week Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch. May change based on operational needs DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment. WORK CONDITIONS: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language. Travel and overtime as needed. Salary : Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $49,839.00 (before taxes). You will receive further communication regarding this position via email. Please check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training. Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree/credits. Other Requirements: Hiring preference for this vacancy may be given to candidates who live within Lycoming County. If no eligible candidates who live within Lycoming County apply for this position, candidates who reside in other counties may be considered. You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. Legal Requirements: You must pass a background investigation. This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements will eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at . Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email. Learn more about our Total Rewards by watching this short video!
Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
Eligibility rules apply.
