Logistics Account Executive Location Pooler, GA : Job Summary: Account Executive This position is responsible for identifying current customer needs for our services and for providing excellent customer service support.
Duties/Responsibilities: Interacts with a portfolio of key clients by phone, email, or in person and receives orders or changes in service
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Processes and inputs orders and receipts for assigned clients. Runs stock reports to check for product availability
Maintain control of warehouse inventory specific to assigned accounts.
Update customer systems with required information as warranted
Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information
Assures proper invoicing of accounts by verifying computer generated invoices
Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
Reports customer feedback to management, including any signs of customer dissatisfaction
Acts as liaison between the warehouse and the customer in administration of assigned accounts and between the office and customer regarding invoicing and credit changes
Performs paperwork associated with orders including the maintenance of customer files
Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office
Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
Works with management regarding product routing for customers
Other duties as required and assigned
Required Skills/Abilities: Excellent written and verbal communication skills.
Excellent organizational and time management skills.
PC literate with experience with Microsoft Outlook, Word, Google Docs/Sheets, Excel
Education and Experience: High school diploma or GED (General Education Diploma) equivalency
Minimum 2-year related experience and/or training
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Physical Requirements: Prolonged periods sitting at a desk and working on a computer inside office.
Must be able to lift up to 25 pounds at times.
