Job Description:
Whirlpool is seeking a motivated and resourceful Live Chat Specialist to join our team in New York City. As a part-time Associate Level position, the Live Chat Specialist will be responsible for providing exceptional customer service through online chat support. The ideal candidate will have at least 3 years of experience in customer service or a related field.
Responsibilities:- Engage with customers through live chat to answer questions, address concerns, and provide product information- Resolve customer inquiries in a timely and efficient manner- Escalate complex issues to the appropriate department for further assistance- Maintain a positive and professional attitude in all interactions with customers- Utilize strong communication skills to effectively convey information to customers- Monitor and report on customer feedback to improve overall customer satisfaction- Collaborate with team members to ensure consistency in customer support processes
Requirements:- 3+ years of experience in customer service or a related field- Highly motivated and resourceful individual with a strong work ethic- Excellent communication skills, both written and verbal- Ability to effectively manage interactions with customers- Proficiency in computer systems and online chat platforms- Must be detail-oriented and able to multitask in a fast-paced environment
Personality Traits:- Resourceful- Motivated
Soft Skills:- Communication- People management
Benefits:- Dental insurance- Visa sponsorship- Gym membership
Working Environment:Whirlpool provides opportunities for unlimited personal and professional growth. Our team values diversity and inclusion, fostering a supportive and collaborative work environment.
Equal Opportunity Statement:Whirlpool is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to apply: ********
If you meet the requirements and are ready to take on a new challenge in customer service, we encourage you to apply for the Live Chat Specialist position at Whirlpool in New York City. Join our team and be part of a company that values its employees and fosters growth and development.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
