Job Description:
Anthem is seeking a dynamic and driven Live Chat Specialist to join our team in Indianapolis, Indiana. As a part-time entry-level position, the Live Chat Specialist will be responsible for providing exceptional customer service and support through live chat interactions with clients. This role requires a candidate who is adaptable and strategic in their approach to effectively communicating with customers and addressing their needs.
Responsibilities:- Engage with customers through live chat to provide support, answer questions, and resolve issues in a timely and professional manner- Utilize strategic planning to identify trends and patterns in customer inquiries and provide feedback to improve the customer experience- Collaborate with team members to ensure consistency in messaging and customer service standards- Uphold the highest standards of ethical conduct and integrity in all customer interactions- Maintain accurate records of customer interactions and follow-up as needed- Participate in ongoing training and professional development opportunities to enhance skills and knowledge
Requirements:- 1 year of experience in a customer service or related role preferred- Excellent verbal and written communication skills- Ability to think critically and problem solve in a fast-paced environment- Strong attention to detail and ability to multitask- Driven and motivated to provide exceptional customer service- Adaptable and flexible in responding to changing customer needs- Knowledge of CRM systems and live chat platforms is a plus- Ability to work collaboratively in a team environment- Bachelor's degree or equivalent experience preferred
Benefits:- Employee discounts on Anthem products and services- Dental insurance coverage- Remote work flexibility
Equal Opportunity Statement:Anthem is an equal opportunity employer and is committed to diversity in the workplace. We value and respect all individuals and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to apply: May 25, 2024
Join our team at Anthem and make a difference in the lives of our customers through exceptional service as a Live Chat Specialist. Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
