Live Chat Officer - Remote Work

Job Description:

Flexport is seeking a dedicated and experienced Live Chat Officer to join our team remotely in San Jose, California on a part-time basis. As an Associate Level Live Chat Officer, you will be responsible for providing timely and efficient customer support through our live chat platform.

Responsibilities:1. Respond to customer inquiries and provide assistance in a professional and friendly manner.2. Resolve customer issues and complaints efficiently, escalating to the appropriate departments when necessary.3. Maintain a high level of product knowledge to effectively address customer questions and concerns.4. Collaborate with other team members to ensure consistent and accurate responses to customer inquiries.5. Manage multiple chat conversations simultaneously while maintaining a high level of quality and attention to detail.6. Assist in the development and implementation of strategies to improve customer satisfaction and retention.

Requirements:1. 4 years of experience in customer service or a related field.2. Strong communication skills and the ability to work well in a remote team environment.3. Resilient and reliable personality traits.4. Attention to detail and creativity in problem-solving.5. Proficiency in using live chat systems and customer service tools.6. Flexibility to work evenings and weekends as needed.

Benefits:- Paid sick leave- Disability insurance- Travel & spending expenses

Working Environment:At Flexport, we prioritize quality in all aspects of work, products, and services. Our team members are dedicated to providing exceptional customer service and support to ensure a positive experience for all customers.

Equal Opportunity Statement:Flexport is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 23, 2024

If you meet the requirements and are ready to join a dynamic and fast-growing company, apply now to become a part of the Flexport team as a Live Chat Officer!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.