We are looking to hire an experienced LensCrafters - EyeCare Advisor to join our passionate team at EssilorLuxottica Group in Glendale, WI.
Growing your career as a Full Time LensCrafters - EyeCare Advisor is a fantastic opportunity to develop productive skills.
If you are strong in cooperation, project management and have the right experience for the job, then apply for the position of LensCrafters - EyeCare Advisor at EssilorLuxottica Group today!
Requisition ID: 793578
Store # : 005581 LensCrafters
Position: Part-Time
Total Rewards: Benefits/Incentive Information At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
GENERAL FUNCTION The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the store's key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together.
MAJOR DUTIES & RESPONSIBILITIES Greets customers without delay (within 30 seconds). Promptly answers the telephone (3 rings) in a friendly and courteous manner. Explains all required paperwork, tests, products and services Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary. Shows patience and courtesy to indecisive or difficult customers and patients. Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involving unsatisfied customers and acts quickly for resolution. . Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures. Handles and files all patient records in an organized and efficient manner in accordance with HIPAA. Places contact lens orders, processes shipments and properly submits invoices for payment. Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details. Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons. Explains to customers "One Hour" processing and expected delivery times. Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines. Maintains safe working environment for all associates/patients. Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials. RETAIL Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames. Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary DOCTOR'S OFFICE Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have. Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses. Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed. BASIC QUALIFICATIONS High School graduate or equivalent Strong customer service skills (internal and external) Knowledge of current fashion trends Strong communicator and listener Problem solving ability Familiarity with cash register, computers and calculators Organization skills Sales skills Strong basic math skills Knowledge of office and store merchandise PREFERRED QUALIFICATIONS Previous experience in customer service, retail and/or optical Strong interpersonal skills Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at Show phone number (be sure to provide your name and contact information so that we may follow up in a timely manner). EssilorLuxottica is an Equal Opportunity Employer and provides opportunities for all qualified applicants without regard to race, color, gender, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status. Native Americans receive preference in accordance with Tribal Law. Benefits of working as a LensCrafters - EyeCare Advisor in Glendale, WI:
? Excellent benefits
? Advancement opportunities
? Competitive salary
