Title:
Lead/T3 IT Support Specialist
Location:
Houston, TX (Onsite Daily in 77024)
Duration:
Contract-to-Hire/Direct-Hire
Work Requirements:
US Citizen, GC Holders or Authorized to Work in the US.
Overview:
Responsible for providing technical support to the IT end-users across all levels in the organization, as well as leading T1 support. The candidate must have excellent interpersonal skills and be able to earn the trust of people at all levels of the organization.
Responsibilities:
Ensure systems remain operational in compliance with oversight guidelines
Triage IT Service Desk requests and determine the appropriate action(s) to resolve
Evaluate, install, configure, and deploy IT hardware, applications, systems software, products, and/orenhancementstoexistingapplicationsthroughouttheenterprisefollowing approved processes
Maintaining records of currently deployed hardware and software within the enterprise
Analyze IT incident reports and service requests to identify trends
Translate business requirements into technical specifications
Provide timely communication and status to stakeholders & supervisors
Collaborate with analysts, developers, and business system owners to test new programs and applications
Collaborate with support analysts and technicians to modify existing processes or develop new processes to support user requirements
Collaborate with other IT functional groups to ensure support is available for custom applications, websites, and SharePoint
Liaise with network administrators and software developers to ensure a positive end-user experience
Work independently and proactively in a business environment
Troubleshoot independently and resolve certain levels of IT support issues
Develop and create documentation and support materials for curriculum and instruction technologies
Ensure Compliance Guidelines are followed
Experience and Education Qualifications:
Bachelor's degree preferred in computer science, business, finance, or equivalent major
3-5 years of experience working in an escalated technical support role
Experience supporting a cloud-based Microsoft suite
Strong written and verbal communication skills
Experience working with Windows desktop environment
Experience working with Apple iOS, iPhone, iPad
Experience working with Android devices phones/tablets
Excellent judgment, general business knowledge, and problem-solving skills
Proven experience interacting effectively with executives, stakeholders, internal customers, and co-workers under stressful and demanding situations
Critical thinking skills with the ability to visualize the big picture or manage tactical detail as required
ITIL Certification (Foundation and Service Desk) a plus
Our benefits package includes:
Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
...and much more!
About
INSPYR
Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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