Job DescriptionThe IT Support Technician role involves supporting the day-to-day onsite information technology needs of designated departments within the Virginia Tech Transportation Institute with approximately 400+ computers, servers, and end users.This position will support users with a broad range of technical skill including developers, analysts, researchers, and administrative staff.Support comprises hands on technical assistance with users' devices and applications and training in the use of VTTI resources like Software Center, compute clusters, Microsoft Teams, and databases.Common tasks will include installing software for users, provisioning/re-provisioning desktops/laptops, troubleshooting applications, and helping users understand complex problems.The position will work closely with system administrators and other IT staff in developing and implementing IT policies, responding to security, networking, storage, and other incidents, and improving the quality of IT services.Because VTTI's research and IT requirements push the boundaries of technology the candidate will need to find solutions to unique problems that require inventive solutions.A good candidate will be a creative problem solver, have a passion for helping users with technology, and above all have a strong customer experience focus.Required QualificationsBachelor's degree in Computer Science, IT, Engineering or related field. A lesser degree with equivalent education, experience and training may be considered in lieu of a bachelor's degree.Strong knowledge of Windows operating systems, Microsoft Active Directory and Microsoft 365.Experience providing support such as one-on-one consultation and training to end users.Demonstrated ability to work independently, manage multiple projects simultaneously, and take initiative to solve complex IT problems.Experience with computer hardware troubleshooting and repair. Experience writing user facing documentation.Must be able to lift up to 40lbs.Preferred QualificationsExperience working with inventory software.Working knowledge of hardware and software video conferencing systems.Experience with ticketing/work order systems like RT (Best Practical) or Service Now.Experience with Microsoft System Center components such as; MDT and Software Center, remote desktop software, Microsoft Exchange.Experience with networking concepts and devices (i,e., TCP/IP, firewalls, VLAN switching, etc.)Working knowledge of iOS and Android.| Working knowledge of MacOS and Linux.Experience with SQL compliant databases.Familiarity with programming languages or supporting software developers.Experience supporting research computing.Knowledge of automation techniques and experience with one or more configuration management tools.Experience with petabyte scale storage systems.Pay Band4Appointment TypeRestrictedSalary InformationCommensurate with experienceReview Date6/10/2024Additional InformationThe successful candidate will be required to have a criminal conviction check.About Virginia TechDedicated to its motto,Ut Prosim(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive communitydedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicinecollege, Graduate School , andHonors College . The university has a significant presence across Virginia, including theInnovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerousExtension offices andresearch centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.If you are an individual with a disability and desire an accommodation, please contactErin ****** regular business hours at least 10 business days prior to the event.
