It Specialist Customer Support Title

Duties
IT SPECIALIST (CUSTOMER SUPPORT) (TITLE 32), GS-2210-7/9

Responsible for providing coordination, prioritization, and assistance to helpdesk, hardware, and network support staff provided by agency IT support. Perform routine and recurring IT tasks identifying and resolving IT issues and problems. Define and implement Information Assurance/classified processing programs. Identify, evaluate, and prioritize agency IT requirements. Conducts risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs. Performs system database management to include compilation of systems reports and overall system performance. Performs duties of customer support services responsible for installing, troubleshooting, loading, and fine-tuning the operating system and application software, configuring the hardware, and integrating the component onto the network. Performs other duties as assigned.
*The above description only mentions a limited amount of the position's official duties. For a full comprehensive document that covers all the duties of the position, please contact one of the Recruitment Specialists at the bottom of the announcement. Requirements Conditions of Employment National Guard Membership is required. Males born after 31 December 1959 must be registered for Selective Service. Participation in direct deposit is mandatory. U.S. citizenship is required. This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position. The duties of this job may significantly impact the environment. You are responsible to maintain awareness of your environmental responsibilities as dictated by legal and regulatory requirements, your organization, and its changing mission. Must be able to establish effective professional working relationships with coworkers and customers, contributing to a cooperative working environment and successful accomplishment of the mission. May occasionally be required to work other than normal duty hours; shift work and/or overtime may be required. Federal employment suitability required and determined by a background investigation before appointment to position. May be required to successfully complete a probationary period. Must have a valid driver's license. Must obtain and maintain a minimum of SECRET clearance. However, TOP SECRET (TS) security clearance with eligibility for access to Sensitive Compartmented Information (SCI) may be required. Compatible Military AFSC Assignments: NA (Open to all) Compatible Military MOS Assignments: NA (Open to all) Military Grades: Enlisted Members only Military Rank: Minimum E-1; Maximum E-6 Incumbent must complete appropriate training and obtain required certifications IAW DoDI 8140, DOD 8570.01M or applicable governing document(s) for Cyber workforce as an IA Technician Level II within 6 months of employment. Position is designated as OM-STS-001 within the Defense Cybersecurity Workforce as guided by NIST SP 800-181, National Initiative for Cybersecurity Education, Cybersecurity Workforce Framework. Which establishes the TSKAs expected of this position. Qualifications Areas of Consideration:
Area 1 - Current permanent or indefinite Title 32 Technicians of the Oregon Air or Army National Guard.
Area 2 - Current permanent or indefinite Title 5 Employees of the Oregon Air or Army National Guard.
A rea 3 - Current service members in the Oregon Air or Army National Guard.



GENERAL and SPECIALIZED EXPERIENCE QUALIFICATION REQUIREMENTS: Must have 1-year specialized experience equivalent to at least the next lower grade. In addition to the OPM IORs (Alternative A) specialized experience examples, specialized experience includes experience, education, or training receiving, maintaining, and issuing data storage media for computer operations. Experience in scheduling the use of computer time for program processing. Experience collecting and sequentially staging input media with associated program instructions for processing. Experience in at least one programming language. Translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language. Experience interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow. Experience in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency. Education
To qualify off of education alone you must meet the following requirements:



GS-7; full year of graduate level education or superior academic achievement

GS-9; master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree


Undergraduate and Graduation Education
Major study--computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
If you are using education to qualify for this position, you must provide transcripts or other documentation to support your Educational claims. Additional information The following applies to Bargaining Unit Positions:
Bargaining unit positions within the Oregon National Guard that are represented by AFGE, local 2986 (AFL-CIO)


If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency ( ). Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.


Once the announcement has closed, your resume will be used to determine if you meet the qualifications listed on this announcement. Your supporting documentation will used to determine eligibility. Your rating will be based on both your entire application package as well as the responses to the assessment questionnaire. Please note that if, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your category rating can and will be adjusted to more accurately reflect your abilities, or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. If you are found to be among the qualified candidates, you will be referred to the selecting official for employment consideration.


Qualified candidates will be assigned to a quality category. The quality categories are:


1. Highly Qualified: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for this position.


2. Qualified: Candidates in this category meet the minimum education and/or experience requirements for this position. Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required Documents


As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.



In order to qualify for this position you must submit the following: Detailed resume showing work schedule, hours worked per week, dates (format should include Month and Year) of employment and duties performed. Supporting documentation that show you meet the military rank and AFSC/MOS requirements if necessary. Transcripts, license, or certification that you meet the education requirements if necessary. The following items may be submitted as supporting documentation:


Cover Letter, DD-214/ Statement of Service, Diploma/ GED, License, OF-306, Police Background Check - DD369, PCS Orders, Performance Appraisal, Professional Certification, Proof of Enrollment, Resume, Separation Notice (RIF), SF-50/ Notification of Personnel Action, Supplemental Application, and Transcript



RESUME REMINDER - Your resume must include the following information for each job listed: Job title, Duties (be as detailed as possible), Month & year start/end dates (e.g. June 2018 to April 2021), Full-time or part-time status (include hours worked per week), and Series and Grade (applicable for all Federal positions you have held). Be sure that your resume clearly supports your responses to all of the questions in the assessment by addressing your work experience in detail. Resumes can be as many pages as needed to accurately reflect your experience. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. Using the USA Jobs resume builder is highly encouraged. If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .


Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.


A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.


To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.


Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.


After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process .


You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account ( ), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: . Agency contact information Emma Prosser Phone Fax Email Address
OR DCSIM
1776 Militia Way SE
Salem, OR 97301
US


Learn more about this agency Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.


Mr. Edward D. Chitwood
Human Resources Specialist (Rec/Plac/Comp) Office DSN 355-3303


Mrs. Angela J. Lewis
Human Resources Specialist (Rec/Plac/Comp) Office DSN 355-3304


Mrs. Emma Prosser
Human Resources Specialist (Rec/Plac/Comp) Office DSN 355-3308
Fair and Transparent


The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity (EEO) Policy Criminal history inquiries Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents In order to qualify for this position you must submit the following: Detailed resume showing work schedule, hours worked per week, dates (format should include Month and Year) of employment and duties performed. Supporting documentation that show you meet the military rank and AFSC/MOS requirements if necessary. Transcripts, license, or certification that you meet the education requirements if necessary. The following items may be submitted as supporting documentation:


Cover Letter, DD-214/ Statement of Service, Diploma/ GED, License, OF-306, Police Background Check - DD369, PCS Orders, Performance Appraisal, Professional Certification, Proof of Enrollment, Resume, Separation Notice (RIF), SF-50/ Notification of Personnel Action, Supplemental Application, and Transcript



RESUME REMINDER - Your resume must include the following information for each job listed: Job title, Duties (be as detailed as possible), Month & year start/end dates (e.g. June 2018 to April 2021), Full-time or part-time status (include hours worked per week), and Series and Grade (applicable for all Federal positions you have held). Be sure that your resume clearly supports your responses to all of the questions in the assessment by addressing your work experience in detail. Resumes can be as many pages as needed to accurately reflect your experience. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. Using the USA Jobs resume builder is highly encouraged. If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .


Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.


A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.


To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.


Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.


After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process .


You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account ( ), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: .



Agency contact information Emma Prosser Phone Fax Email Address
OR DCSIM
1776 Militia Way SE
Salem, OR 97301
US


Learn more about this agency Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.


Mr. Edward D. Chitwood
Human Resources Specialist (Rec/Plac/Comp) Office DSN 355-3303


Mrs. Angela J. Lewis
Human Resources Specialist (Rec/Plac/Comp) Office DSN 355-3304


Mrs. Emma Prosser
Human Resources Specialist (Rec/Plac/Comp) Office DSN 355-3308 Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Criminal history inquiries Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request