Must Haves:Bachelor's degree in Telecommunications Engineering, Networking, Information Technology or related field; or related work experience with a AA/AS, HS Diploma or Certifications.Experience with domain knowledge of L1 through L4 of the OSI Model.Experience with L2 and L3 protocols: OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS.Able to work in a 24x7 network control environment, including Weekends and Holidays in a quarterly rotating schedule.Working with internal team members; need to have effective communication skills (both verbal and written)Troubleshooting with customers while on the phone.Nice to Haves:
CCENT, CCNA, CCNP and/or ITIL v3/4 certifications; or on track to take the examsPrior ISP experience (carrier experience; centurylink etc.)Working knowledge of Long Term Evolution (LTE), VPN, and DMVPN technologies preferredA huge plus would be if they have worked for a State of FL agency in the past (Tallahassee based would be preferred)Job Description:
We are seeking a Network Control Specialist that will monitor, analyze and troubleshoot network problems within an operations center utilizing network management and monitoring tools. This position monitors the alarm conditions on the network to proactively identify and minimize disruption and impact to the network. This position is part of a 24x7 network control environment, working shifts include nights and weekends when needed.
Perform root cause analysis to determine a plan of action for restoring customer's services.Operate among a myriad of internal L3Harris teammates and external telecommunication partners to follow through with operational processes and improve restoration times.Facilitate coordination with our User Community, the Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities.Document Trouble Tickets and Change Requests of all related activities.Work in a 24x7 network control environment, including Weekends and Holidays.Support short-term emergency evacuation to local or remote backup facilities.Qualifications:
Bachelor's degree in Telecommunications Engineering, Networking, Information Technology or related field; or at least 8 years of related work experience with a HS Diploma.Experience with domain knowledge of L1 through L4 of the OSI Model.Experience with L2 and L3 protocols: OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS.Experience with Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices.Experience working with Long Term Evolution (LTE), VPN, and DMVPN technologies.Experience with Change Management practices and familiarity with the Wiki Markup Language.Preferred Additional Skills:
Experience with call center phone systems and ability to work in a fast-paced environment.Prior experience in maintaining high service levels in a demanding customer support services environment.CCENT, CCNA, CCNP and/or ITIL v3/4 certifications.
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