Internet Director $150,000 Per Year +++

Position Description:

Internet Director
Reports to:

Sales Manager/General Sales Manager

Position Summary:

The Internet Director is responsible for managing all leads and setting appointments for sales department using lead management system and company templates. Must present a professional appearance.
Essential Duties and Responsibilities:
Maintain customer follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Capture all internet leads. Respond within thirty minutes using approved procedures.
Work internet leads and follow-up (2000+ leads).
Set appointments for sales department.
Answer incoming sales calls as appropriate.
Grammar and spell check required on all outgoing e-mail.
Follow established procedure to ensure continued management of internet leads during prolonged absence.
Understand the terminology of the automobile business, be informed on technological changes in the products and be able to communicate to customers.
Keep informed of new products, features, accessories, etc. and their benefits to customers.
Properly introduce customer to sales department.
Evaluate and recommend internet lead providers to management.
Follow established procedures for safeguarding customer information.
Follow established procedures for processing online credit applications.
Provide reports to management as directed.
Complete all training as directed by supervisor.
Knowledge, Skills and Abilities Required:
Educational: High school diploma or the equivalent.
Experience: One year in retail sales experience (automotive preferred). Basic knowledge of vehicle financing.
Special Skills (i.e., licenses, certifications): Excellent oral and written communication skills. Good judgment. Ability to use personal computer applications including word processing and spreadsheet software. Current valid driver's license and state sales license.

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