Join a pioneering technology company that is reshaping the insurance claims industry across the globe. Our state-of-the-art software-as-a-service (SaaS) platform connects over 35,000 entities including insurance companies, repair shops, automakers, parts suppliers, and financial institutions. We are dedicated to streamlining the insurance process using innovative technologies such as artificial intelligence (AI), the Internet of Things (IoT), telematics, and advanced data analytics to enhance the digital transformation of the multi-trillion-dollar property and casualty (P&C) insurance sector.
Our mission is crucial: we strive to keep life moving forward during pivotal moments. Embracing diverse experiences and perspectives, we aim to forge a future filled with possibilities for our clients.
Role Description
As a Remote Inbound Customer Service Representative, you'll be the reassuring voice on the other end of the line, ready to answer incoming calls from medical providers, patients, and billing services. Your goal will be to provide clear and helpful information about services and claims, ensuring a seamless experience for all parties involved.
Responsibilities:
Efficiently handle incoming calls regarding claim issues and log interactions in our proprietary medical bill review system.
Clearly explain benefits, services, and claim reimbursement processes to callers.
Engage professionally with various stakeholders including providers, patients, and insurance adjusters.
Qualifications:
Ability to operate effectively in a remote setting.
High school diploma or equivalent required.
1-2 years of customer service experience preferred.
Strong verbal and written communication skills.
Detail-oriented with the ability to juggle multiple tasks.
Positive and proactive approach to customer service.
Willingness to learn basic medical terminology and continuous professional development.
Flexibility in scheduling within our operational hours.
High-speed internet connection (DSL or cable; min 25 mbps download, 15 mbps upload).
What We Offer:
Competitive wage with opportunity for monthly performance incentives and annual bonuses up to 7%.
Clear career advancement paths with potential salary increases within the first year based on performance.
Engaging company culture that rewards effort and achievement with additional prizes and recognition.
Comprehensive benefits package including health insurance, paid time off (PTO), 401(k) plan, and education reimbursement opportunities.
A diverse and inclusive workplace where your voice matters and your contributions are valued.
Our Commitment to You
We are committed to fostering a welcoming and inclusive environment, underpinned by values of integrity, customer focus, innovation, diversity, and tenacity. As part of our team, you'll have opportunities to grow, learn, and contribute to exciting projects that make a real difference.
Discover more about what we do and the people who drive our success by visiting our careers page.
Employment Type: Full-Time
Salary: $ 18.00 Per Hour
