As an In-Home Installation and Health Technician, you'll be responsible for the delivery, installation, integration, and troubleshooting tech products such as home theater, computing, smart home, networking and health technology. This role also requires technical expertise in health device installation and support including all appropriate HIPAA and health-related requirements Outside of delivery and installation, you'll find the right solutions for customers' lifestyles and technology needs based on your conversations. You'll partner with other Geek Squad Agents, service partners, retail employees and supply chain employees to drive performance to meet Best Buy's strategy and yearly initiatives. What you'll do Provide a seamless customer experience by advising and fulfilling on lifestyle recommendations regarding products and services
Maintain phone and in-person contact with customers to reveal diagnostic discoveries and make recommendations
Provide feedback, coaching and training to Best Buy store teams
Provide a variety of fulfillment duties including delivery, installation, integration, networking and troubleshooting consumer electronics devices
Take the lead on two-person jobs and perform other work alone
Manage inventory and vehicle maintenance, process paperwork and payment, provide feedback and training opportunities, and follow safety guidelines
Basic qualifications Must be at least 21 years old
Current, valid driver's license
Have and maintain a driving record which meets Best Buy safety standards
Ability to acquire and maintain any state or local licensing, as required to perform job effectively
Ability to acquire any health-related certifications (e.g., HIPPA), as required to perform the job effectively within 90 days of hire
Ability to lift weight up to 75 pounds with or without reasonable accommodation and up to 150 pounds as part of a team with or without reasonable accommodation
Ability to lift weight up to 250 pounds as part of a team with the support tools such as harnesses or lifts
2 years of consumer electronics delivery, installation, integration and troubleshooting experience
1 year of customer service experience
Preferred qualifications 1 year of experience in installation, integration and troubleshooting of advanced or complex consumer electronics products
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially during key moments in your life.
Our benefits include: Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
