The HVAC Installation Manager reports directly to the HVAC Operations Manager and is primarily responsible to supervise all Installation Technicians and helpers. Facilitates quality/field safety inspections and completes customer service calls to job sites in customer homes. Coach and train technicians on customer service, technical & mechanical knowledge, and company products and services. Recruits, trains, and retains Install Technicians and customer satisfaction. Looking to TRADE up to a better opportunity? An established home services company and leader in Salt Lake City is looking for a self-motivated HVAC Install Manager with a positive attitude to join our growing and dedicated HVAC Team.
Sign on bonus & 3 weeks PTO available
Why join THIS team: · Medical, Prescription, Dental, Vision
· Disability & Term Life Insurance
· Matching 401k benefits
· On-going training & development, & growth opportunities
· Paid Holidays
· Paid Time Off (PTO)
Responsibilities The HVAC Installation Manager facilitates and performs quality and safety inspections on new Installations. Troubleshoot, and resolve installation and start-up issues. Provide consistent and accurate feedback, encouragement, support, professional development, and coaching to Installation Technicians. The HVAC Installation Manager will partner with service, dispatch, warehouse, and other necessary departments to ensure timely and accurate service to customers in accordance with company standards and procedures. Follow up and resolve escalated customer disputes/complaints, ensuring an effective and long-term resolution and provide daily feedback to HVAC Operations Manager. Plan, forecast, and coordinate Installations. Communicate clear goals and expectations to Installation Technicians. Help instill a fun and nurturing culture with Veteran Air Core Values. Ensure that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions. Monitor and act on trends involving Installation Technician callbacks and service opportunities. Required Education and Experience At least three (3) years of residential HVAC installation experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems. Must have the ability to train others. Must have valid drivers license with an acceptable driving record Acceptable criminal background check Compensation: $80,000- $105,000 annually
What YOU will bring: · 5+ Years residential HVAC experience, management experience preferred
· Strong organizational leadership skills to lead and grow a team of technicians.
· Strong technical background in diagnostic skills on all residential and light commercial equipment.
· Ability to train proper technical diagnostic techniques on all equipment from basic to high efficiency inverter systems.
· Great attitude, high energy, great communication skills, sales driven.
· Strong computer skills (word, excel, adobe, etc.)
· Valid drivers' license and ability to pass background test and drug screen.
· Ability to handle heavy equipment and work outdoors
Compensation- $80,000 - $105,000 per year What YOU will do: · Daily management of high-volume service department, HVAC service technicians and staff
· Evaluate workload and schedule of service work in a way that best utilizes service technicians.
· Hire, lead, and train a team of techs on technical and sales knowledge.
· Knowledgeable on how to teach sales and new techniques.
· Provide excellent customer service; be able to communicate with customer, office staff, sales department, and field help.
· Report on team performance.
· Properly and efficiently document all calls/jobs to the company's requirements
· Stay up to date on current technologies and new products in the field
