Hotel Front Desk Supervisor

We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!Responsibilities:Make sure to adhere to the front desk budget and put in orders for office supplies as neededInteract with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaintsDirect front desk operations and ensure customer service meets our high standards for guest satisfactionHire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policiesGenerate occupancy reports and compile financial information for the general managerQualifications:Have superb communication skills, management skills, and multitasking skillsApplicants must have a high school diploma or GEDBookkeeping skills and experience with MS Office a plusAt least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related fieldHospitality experience of at least 1 year is required for this roleAbout Company:Newly refreshed with elegant style, Cherry Valley Hotel offers classic accommodations amidst a charming, pastoral location in the Ohio countryside. With an arboretum, an indoor pool, and 60,000 sq ft of meeting & event space, we are designed for travelers seeking to relax and experience a touch of nature while celebrating life's moments. Slow down, breathe in the fresh air, and enjoy a treasured stay.