Hotel Front Desk Attendant

Job summary
Looking for a positive and professional hotel front desk agentDeliver exceptional experience to every guestStrong communication skills, work ethic, and commitment to guest satisfaction
Job seniority: entry level
Responsibilities
• Answer incoming calls and questions about guests' needs in-person and online• General bookkeeping to ensure accurate guest account information• Connect with housekeeping department to ensure guest accommodations are ready• Greet, check-in, and check out guests, distribute keys and room assignments• Handle customer complaints• Manage information and inquiries about room bookings, rates, amenities, and special requests
Requirements
• At least one year of hospitality industry experience preferred• Working knowledge of Microsoft Office and reservation management systems• Proficient in taking telephone calls and handling stressful situations• High school graduate, GED recipient, or equivalent• Excellent time management, organizational, customer service, and interpersonal skills
Benefits
• Great pay• Great benefits• Fun, fair, and safe work environment