As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement.We are looking for a customer oriented and organized Host to ensure our guests have a positive dining experience from the moment they arrive till their departure. As the Hostess, you will greet customers as they enter a restaurant, take their reservations or put them on a waiting list, pro menus and shows them to their seats. You will also engage with guests to ensure their meal is as good as it should be. You will be focused on optimizing each guest's experience by living out our company purpose of 'hospitality from our family to yours'.Benefits for full-time associates2 weeks of vacation pay your first year4 sick days/year2 hours paid volunteer time/monthHoliday payMedical, dental, and vision insurance plan optionsShort term disability, long term disability, and life insurance plan options401k retirement planDiscounts on hotel rooms worldwideDirect deposit payrollResponsibilitiesProfessionally welcome guests and show them to their table or waiting areaTake reservations for the restaurantManage the wait list and provide guests updatesAnswer incoming calls and address guest inquiriesCommunicate with the guests and provide assistance regarding any questions or concerns they may have.Assist servers in observing guests and anticipating needs to ensure their satisfaction (i.e. Refills, ready for check, etc.)Perform cleaning of tables, serving stations, bar counter, and other cleaning tasks as needed or directed by supervisorReset tables at guests' departure and at end of shiftsMaintain positive communication with all members of each department within the hotelResponsible for maintaining cleanliness and organization of menusGreet each guest that you encounter during your shift with a friendly smile.Ensures uniform and personal appearance are clean and professional.Follow hotel procedures for reporting and turning in lost and found articles.Coordinate with other departments as necessary to resolve service requests or problems.Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.QualificationsTo do well in this role you should be comfortable standing for long periods and managing a very busy shift.Qualified applicants should be highly organized and team oriented with an innate sense of urgency and the ability to work in a fast pace environmentPrior experience with customer service or food and beverage is preferred.Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects in excess of 50 pounds with assistance. Stands, sits, or walks for an extended time period.Ability to work a flexible schedule to include mornings, days, evenings, weekends and holidays.Employment is conditional on candidate's successful completion of pre-hire drug and background screening*Naples Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
