Geek Squad Advanced Repair Agent

Job summary
The Geek Squad Advanced Repair Agent provides technology-related recommendations to address customer needsThey ensure that no customer is left unserved by creating a supportive environmentPassionate about technology, they solve software and hardware issues
Job seniority: entry level
Responsibilities
• Helps drive a positive customer experience by building relationships and providing solutions• Performs diagnostic discoveries and makes recommendations• Protects customer devices both in-person and by phone• Ensures timely follow-up and meets or exceeds deliverables• Partners with team members for consistent documentation
Requirements
• 6+ months experience diagnosing, troubleshooting, or repairing technology products• Experience using and learning about consumer electronics• Strong ability to prioritize and multi-task• Ability to work a flexible schedule inclusive of holidays, nights, and weekends