Front Of House Shift Supervisor- Big E'S Downtown Gr

Job summary
Responsible for assisting management with the overall Front of the House (FOH) in a manner most pleasing to guestsGreet all guests in a friendly, positive mannerAssure the correct appearance, cleanliness, and safety of dining room areas, equipment, and fixtures
Job seniority: entry level
Responsibilities
• Ask questions of guests and make personal connections to make them feel they are welcome and valued• Meet labor goals as projected by management• Take reservations and check table reservation schedules• Conduct table touches to 100% of tables serviced• Carefully supervise FOH staff to help assure proper service• Lead, Manage, and Hold Team Members accountable to the standards of employment and job performance• Assure that all side-work is accomplished and that all cleaning of equipment and storage areas is completed• Assure the correct appearance, cleanliness, and safety of dining room areas, equipment, and fixtures• Assist in service of guests as needed• Assure that the dining room areas are secure at the end of the business day
Requirements
• Requires ability to interpret/extract information and/or perform arithmetic functions• High School Diploma or equivalent related experience plus a one-year job-related experience• ServSafe, CPR, and TIPS Certification• Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments• Position may require travel to other Suburban Inns properties, client locations, or other locations
Key Skills Needed
• Good communication skills
Benefits
• Hotel and restaurant discounts• Earned Paid Time Off for ALL Team Members• Insurance (health, vision, dental, life) for full time Team Members• 401k• Flexible schedules• Holiday Pay• 8 hours of paid volunteer time per year• Advancement opportunities• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)