Full job description Location: Milton, MA Category: Staff Posted On: Wed May 1 2024 Job Description: Under the supervision of the Director of Financial Aid, the Financial Aid Operations Coordinator (FAOC) performs and assists with a wide variety of department processes and financial aid programs, particularly, the federal and private loan administration and processing functions. The FAOC will provide financial service, primarily about the Federal Direct Student or Parent Loans and Private Educational Loan Programs to students, families and colleagues. Additionally, they will manage the Award letter process and manage the weekly and monthly edits processes to ensure accurate financial aid and loans are ready for payment to student accounts. This role will manage the outbound and marketing campaign to encourage continuing students to file the FAFSA and complete their aid application file. The FAOC will assist the team as needed in peak periods in providing excellent customer service in person, virtually, over the telephone or by email and fax. This is a general operations coordinator role with specific expert duties assigned in Federal student and parent loans and private loan programs.
Essential Functions: 1. Oversight of Electronic Federal Loan Records: Coordinates and performs the daily electronic file transfers for federal student and parent loan originations, completions of MPNs and Loan Counseling (entrance and/or exit) to and from the Dept. Of Education; Accesses federal site for follow-up of unmatched e-records; Manages Federal Loan change spreadsheet to ensure all changes submitted appropriately to the Dept. of Education. 2. Oversight of ELM (Private) Loan Records: Coordinates and performs daily originations on the ELM site for processing of student and parent private loans; Accesses ELM site for follow-up of unmatched loan records. 3. Performs Loan Changes: Coordinates loan change spreadsheets for DL and private loans; Reconciles change sheets to ensure updates completed. 4. Oversight of Award Letter Process: Coordinates and performs the daily printing, distribution for review, error correction and mailing processes for all student populations; Coordinates all pieces of the Award Letter mailing to ensure the students receive their personalized materials. 5. Customer Service: Provides customer service through e-mail, fax, telephone, virtual or in-person by answering loan process questions and guiding families through the loan application process and assisting families in completing the FAFSA and financial aid or loan related applications and paperwork; Assists with general SFS customer service support by telephone, email, virtually or in-person during peak periods as needed. 6. Oversight of Financial Aid Edits: Coordinates and performs the daily, weekly, monthly semesterly edit roster distribution to counselors for review and updates to financial aid for all student populations; Ensures deadlines are met and resolution of any conflicting information is resolved. 7. Event Participation: Participate in College events that require representation from the Student Financial Services Office/Financial Aid Dept. including but not limited to: Accepted Students Days, Open Houses and semester opening days which includes nights/weekends; Answer questions and provide general support to families. Job Requirements:
Minimum Qualifications: Associate's degree is required; Minimum of one (1) year in a progressively responsible role in student financial aid or other higher education department; Familiarity with financial aid language, aid software or other college department information systems; Resourceful and able to work both independently ad must be team-oriented with good oral and written communications skills; Good planning/organization, time management skills, math/statistical and analytical and problem solving skills are needed; Experience managing competing tasks; Excellent interpersonal skills and customer service skills, specifically the ability to work with students and families; Excellent customer service philosophy and must react to customers quickly, accurately and congenially; Intermediate proficiency with Microsoft Office Suite; Ability to work evenings and weekends. Preferred Qualifications: Bachelor's Degree; Work experience in a student-oriented environment; Familiarity with student information systems is desirable; Strong technical skills, particularly in Microsoft Excel, and Qualtrics/Web Publishing preferred. Hourly Rate: $22.00 to $24.50 per hour
Additional Information:
Committed to attracting and retaining a diverse staff, Curry College will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
At the College's discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the College, an equivalent combination of education and experience specifically preparing the candidate for success in the position.
Employment in this position is contingent upon the successful completion of all required pre-employment background checks.
Inquiries about the application of Title IX can be directed to the College's Title IX Coordinator, Elizabeth Canning at , , or King Academic Administration Building, 55 Atherton St, or US Department of Education, Office of Civil Rights ("OCR") - Boston Office, 5 Post Office Square, 8th Floor, Boston, MA ******** , .
