The Financial Aid Operations and Data Specialist is responsible for providing both administrative and technical support for the day-to-day operations of the Financial Aid Office. This position requires a blend of customer service skills, student financial aid functional knowledge, and technical proficiency. This is a full-time, non-exempt position with a pay range of $20.00 to $23.00 per hour.
Administrative duties include acting as the first point of contact for students and families, responding to requests for information via office email, phone and in person; providing office support to financial aid staff and managing office operations and calendar; overseeing office supply inventory and office billing; training and supervising financial aid student workers.
Technical duties include maintaining all electronic student financial aid files, importing records from outside databases, and overseeing the office electronic student communication process. Related responsibilities include participating in annual system updates, testing and integration of Financial Aid Management databases (PowerFAIDS and Colleague), and managing and updating the financial aid website. The Financial Aid Operations and Data Specialist will serve as the technical contact between the Financial Aid Office and Library and Information Technology Services (LITS) department.
The ideal Financial Aid Operations and Data Specialist will have experience with and a demonstrated commitment to supporting diversity, equity and inclusion.
Responsibilities Greeting visitors; answering main office phone; researching and resolving problems for students and parents relating to financial aid material; directing calls to appropriate individuals within the office and on-campus; monitoring and maintaining office email account. Provide a broad range of office support which includes: designing various online forms; scheduling conferences, workshops, appointments and meetings; monitoring the inventory and ordering of office supplies and printed materials; coordinating mass mailings and projects; maintaining routine office operational budget. Technical ability to understand and assist with the operation, configuration, upgrading, testing and development of PowerFAIDS, Colleague, OnBase, Slate and Net Partner. Ability to troubleshoot technical issues and track data. Ability to communicate effectively with LITS team for problem-solving and implementations. Assist staff with technical matters and to implement efficiencies. Using databases and electronic communication, oversee student financial aid checklists, including submission of documents. This requires understanding of how PowerFAIDS, Slate and Net Partner systems interact. Retrieve and process electronic student records from an outside database. Format and produce electronic award letters, checking for accuracy, printing and emailing to students. Maintain updated electronic copies in PowerFAIDS, Slate, and OnBase. Monitor and oversee updates to Financial Aid Office website, and social media accounts (as applicable). Hire, train and supervise Financial Aid Office student workers About Hamilton College
United States. Founded in 1793 as the Hamilton-Oneida Academy; chartered in 1812 as Hamilton College; third oldest college established in New York State. Our mission is to provide an educational experience that emphasizes academic excellence and the development of students as human beings, as we prepare them to make choices and accept the responsibilities of citizenship in a democratic world of intellect and diversity. Hamilton's 1,350-acre campus is situated on a hilltop overlooking the picturesque village of Clinton, N.Y. The College is eight miles southwest of Utica, 45 minutes east of Syracuse, one hour from the Adirondack Park to the northeast and 90 minutes west of Albany.
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