Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT!
Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Lone Star Court is located in Austin, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel's are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond..
Position Title : Director of Operations
Reports to : General Manager
Job description : The director of operations is responsible for effectively leading and managing all aspects hotel and for delivering results that contribute to the overall success of the hotel by accomplishing performance objectives focused on topline revenue, associate and guest engagement, profitability, and ensuring standards are met while maintaining the operations and high-level service standards.
Physical Requirements
Sitting: Frequently. Padded office chair, chair with back for breaks and meal periods.
Standing/Walking: Frequently. Stairs, tile, rubber mats covering tile, concrete, padded carpet, marble, linoleum and gravel, etc. Inspecting the property and actively monitoring public areas.
Crouching (Bend at knees): Frequently. Lifting, completing tasks performed at low levels, putting supplies and materials away. Inspecting guestrooms and hotel public areas.
Reaching (Overhead/extension): Frequently: Performing repairs, retrieving supplies and materials, updating shop board.
Kneeling/Crawling: Frequently. Inspecting guestrooms and hotel public areas.
Stooping (Bend at waist): Frequently. Inspecting guestrooms and hotel public areas.
Twisting/Turning (Knees/waist/neck/back): Frequently. Inspecting guestrooms and hotel public areas.
Climbing: On occasion. Inspecting more remote areas of physical plant.
Balancing: On occasion. On ladders during inspections.
Lifting /Carrying: On occasion: Equipment and supplies up to 50 lbs. Assisting guests with luggage, moving equipment and supplies in hotel, AV, Rooms Supplies, F&B, receiving and storage of deliveries as necessary.
Pushing/pulling: On occasion: Equipment, carts, racks, etc. weighing approx. up to 100 lbs. Occasionally: Equipment up to 150 lbs. Assistance with guest luggage, moving equipment and supplies in hotel, AV, Rooms Supplies, F&B, receiving and storage of deliveries as necessary.
Working Environment
Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures
Exterior of hotel with exposure to weather conditions
Travel required: required for meetings, training, conferences.
Hours required: 40 to 50 hours over a 5-to-6-day period; flexible – days and times may vary based on demand.
Essential Duties And Responsibilities
Assists general manager in managing all hotel employees. Is responsible for the overall direction, coordination, and evaluation of these units.
Understands the hotel product and brand identity and incorporates it into all internal and external activities.
Ensures a harassment free working environment by actively training, monitoring, and engaging with employees throughout the hotel, encourage feedback, empowerment, and use of the open-door policy.
Manages all hotel employees (includes, Housekeeping, Engineering, Sales, Front Office, and Restaurant). Is responsible for the overall direction, coordination, and evaluation of these units.
Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc.
Weekly forecasting and planning of operating staff and cost expenditures to correspond with forecasted sales and business levels.
Carries out supervisory responsibility in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising, performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Develops and supervises programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations.
Builds a strong, cohesive, positive working relationship between the hotel and all Valencia Hotel Group corporate operating departments.
Routinely work as manager on duty.
Maintain integrity of cost controls and proper maintenance of assets.
Responsible for coordinating and executing supervision and ensuring optimal performance of all hotel staff.
Ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.
Attend meetings as assigned to ensure proper and complete interdepartmental communication.
Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies.
Assists general manager in development, implementation and monitoring of a comprehensive sales and marketing plan that results in optimized rate and occupancy for the hotel. Meets or exceeds established budgetary guidelines for the hotel.
Any other duties assigned by immediate supervisor.
Experience And Qualifications
Ten or more years hospitality experience
Six or more years in a hotel leadership role
Superior knowledge of multiple operational functions and principals
#J-18808-Ljbffr
