Job Purpose:
Our Digital Enablement Manager will be responsible for growing sales and margin by partnering with Sales to deliver digital automation solutions. This position assumes the role of a technical/sales consultant during the selling process and converts technology solutions into business terminology and identifies and analyzes customer needs for automation. They will also facilitate positive and productive long-term relationships and build customer loyalty. Job Responsibilities:
? Partner with the Sales organization to identify the key customer opportunities.
? Analyze customer processes and understand their digital expectations.
? Proactively target large volume customers for increased digital enablement and grow rate of overall digital transactions.
? Proactively add value with post-project analysis and drive positive project outcomes, team results and effective change management.
? Participate and provide information for RFP/RFI/RFQ opportunities; present sales proposals to current and prospective customers where automated solutions are included.
? Maintain open communications with the area sales to include reporting projects completed, in process and under consideration through the use of Salesforce.
? Work with internal departments to translate business requirements into technical solutions.
? Identify trends in transaction failures and make recommendations on how to implement a permanent solution to failures.
? Escalation point for triage, troubleshoot and resolve solution related production support tickets. Review communication regarding errors, along with suggested resolution and follow-up closure; ensure issues addressed in a timely manner.
? Manage research and resolution of Coupa, Ariba and other document transmission errors or failures.
? Manage and support customer change requests to existing solutions.
? Oversee new projects, transactions, and onboarding of new business partners.
? Manage and support the design, development, testing, and implementation of all digital enablement requests including EDI, cXML, Punchout, Ariba, Coupa, Portals and other third-party providers.
? Create and maintain process standards, documentation, and procedures on customer integration solutions.
? Serve as subject matter expert for implementation and integration of transactional data, transaction maps, business edits and new trading partner onboarding.
? Manage and maintain relations with solution service providers; facilitate reviews with service providers to ensure business needs are being met and new initiatives are supported. Additional Responsibilities & Qualifications: ? 3+ years of experience managing an electronic transaction environment.
? Project management experience including the Agile methodology.
? Ability to understand the structure of our company and identify the resources necessary to enable digital solutions to the customer.
? Experience documenting processes and creating and maintaining operating procedures.
? An in-depth knowledge of digital transaction standards and the ability to translate business and technical specifications.
Salary Range - $103,200 - $151,800
Work Experience:
? 5-10 years of related job experience. ? Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment. ? Excellent verbal, written, people, and diplomacy skills are required. ? Experienced in providing leadership to others regarding work related systems, processes, and challenges. ? Experience of interpreting strategy and policy in order to set and deliver objectives. ? Proficient with Microsoft Office Suite. ? Strong planning and organization skills are required. Education:
? Bachelor's Degree Preferred What We Offer ? Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
? Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
? Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
? Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more! Learn more here .
Veritiv Corporation , headquartered in Atlanta, Veritiv is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reach, we're helping businesses cut costs, reduce waste, and improve efficiencies that make doing business easier. For more information, visit and connect with the Company on LinkedIn .
Veritiv is an Equal Opportunity/Affirmative Action employer.
EEO Policy US | EEO Policy Mexico
This description does not attempt to define the job's essential functions as defined by applicable disabilities law.
