Customer Support Specialist

Job summary
Customer Support Specialist at ShiftEnsure exceptional service and support for customersHandle inquiries, returns, repairs, and logistics
Job seniority: associate level
Responsibilities
• Address customer inquiries and resolve issues• Maintain deep understanding of products• Assist B2B customers with orders and account management• Manage returns, warranty claims, and repairs• Coordinate shipping and delivery• Maintain records of customer interactions• Identify trends in customer inquiries• Support marketing campaigns and product launches• Provide feedback to improve support processes• Passionately shape the future of urban mobility
Requirements
• High school diploma required; bachelor's degree preferred• 2+ years of customer support experience• Excellent written and verbal communication skills• Strong problem-solving abilities• Familiarity with CRM software and ticketing systems• Detail-oriented and organized• Proficiency in Microsoft Office and Google Workspace• Desire to support the mission of making the world more walkable• Ability to work collaboratively and independently• Previous tech industry experience is a plus
Benefits
• Competitive salary• Health, dental, and vision insurance• 401(k) retirement plan• Flexible working hours• Opportunities for professional growth and development• Dynamic, inclusive, and innovative work environment