Customer Support Representative - Work From Home

As a Customer Support Representative for A-Mark Precious Metals, you will be responsible for providing exceptional customer service to clients from the comfort of your own home in Philadelphia, Pennsylvania. This part-time role at the Associate level requires a minimum of 4 years of experience in customer support or a related field.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Assist customers with placing orders, tracking shipments, and resolving any issues or concerns they may have.3. Maintain accurate records of customer interactions and transactions.4. Collaborate with other team members to ensure consistent and high-quality customer service.5. Stay up-to-date on product knowledge to provide accurate information to customers.6. Identify opportunities for improvement in processes and procedures to enhance the customer experience.7. Adhere to company policies and procedures at all times.

Requirements:1. Adaptable and reliable personality traits.2. Strong critical thinking and problem-solving skills.3. Excellent time management and organizational abilities.4. High school diploma or equivalent required; associate's or bachelor's degree preferred.5. Previous experience in customer support or a related field.6. Proficiency in Microsoft Office and CRM software.7. Ability to work independently and as part of a team.

Benefits:1. Free accommodation provided for remote work setup.2. Ongoing training and professional development opportunities.3. Joining bonus for new hires.4. Supportive working environment that promotes work-life balance and employee well-being.

Equal Opportunity Statement:A-Mark Precious Metals is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Don't miss this opportunity to join a dynamic team and make a positive impact on our customers' experience. Apply by the deadline of May 29, 2024, to be considered for this exciting work-from-home position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.