As a Customer Success Manager at Mattel in Phoenix, Arizona, your role will be critical in ensuring customer satisfaction and fostering long-term relationships with our clients. This part-time position requires a mid-to-senior level professional with at least 8 years of experience in customer success, account management, or a related field.
Responsibilities:- Build and maintain strong relationships with assigned customers, ensuring their needs are met and expectations are exceeded- Serve as the main point of contact for customers, addressing any questions or concerns in a timely and professional manner- Collaborate with internal teams to advocate for the customer and drive solutions that align with their goals- Analyze customer data to identify trends and opportunities for improvement, providing recommendations for enhancing service delivery- Develop and implement customer success strategies that drive retention and growth- Conduct regular check-ins with customers to gather feedback and ensure satisfaction with products and services- Monitor customer usage and engagement metrics to proactively address any issues- Identify upsell and cross-sell opportunities to increase revenue and drive business growth
Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- Passionate about customer success and driven to exceed expectations- Strong project management skills with the ability to juggle multiple priorities and deadlines- Excellent communication and interpersonal skills- Creative problem-solver with a customer-centric mindset- Ability to work independently and collaborate effectively with cross-functional teams- Proficiency in CRM software and Microsoft Office Suite- Experience in the toy industry or consumer products is a plus
Benefits:- Company transportation for business-related travel- Profit sharing opportunities- Free food provided in the office
Working Environment:At Mattel, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe that a diverse workforce leads to greater innovation and success. We are committed to providing equal opportunities for all employees and applicants, regardless of race, gender, sexual orientation, disability, or any other characteristic protected by law.
If you are a customer success professional who is passionate, driven, and committed to delivering exceptional service, we encourage you to apply by the deadline of May 24, 2024. Join us at Mattel and be a part of shaping the future of play!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
