Nextdoor is seeking a dedicated and hardworking Customer Success Associate to join our team in New York City, New York. As a part-time position with an entry-level seniority, this role is perfect for individuals with at least 1 year of experience in a customer-facing role. We are looking for someone who is confident in their abilities and possesses strong communication and strategic planning skills.
Responsibilities:- Establish and maintain strong relationships with customers to ensure their success and satisfaction with Nextdoor's platform- Provide timely and effective support to customers via email, phone, and online chat- Work closely with the sales and marketing teams to identify opportunities for upselling and cross-selling- Monitor customer feedback and communicate insights to the product development team for continuous improvement- Assist in the onboarding of new customers and provide training and guidance as needed- Conduct regular check-ins with customers to address any issues and ensure their ongoing success- Collaborate with internal teams to develop and implement customer success strategies- Maintain accurate records of customer interactions and transactions in the CRM system
Requirements:- 1 year of experience in a customer-facing role- Excellent communication and interpersonal skills- Strong strategic planning abilities- Ability to work independently and as part of a team- Proficiency in Microsoft Office Suite and CRM software- Bachelor's degree in Business Administration or a related field is preferred
Benefits:- Profit sharing opportunities- Visa sponsorship for eligible candidates- Relocation allowance for candidates outside of New York City
Working environment:At Nextdoor, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a culture of inclusivity and diversity where every individual is valued for their unique perspective and contributions.
Deadline to apply: May 16, 2024
Equal opportunity statement:Nextdoor is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
