Customer Services Representative

Essential Functions:
•Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing, data entry and billing.
•Recognize and resolve documentation errors.
•Process over, short and damaged freight and related documentation for customer resolution.
•Assist customers via phone, email and fax with inquiries including but not limited to tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions.
•Properly bill shipments pursuant to applicable tariffs and pricing agreements..
•Safely walk and stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery.
•Prompt, daily attendance at assigned work location.
•Perform other duties as assigned.
Knowledge, Skills and Abilities:
•Excellent time management, organization and multi-tasking skills with attention to detail.
•Previous customer service experience.
•Transportation experience a plus.
•Strong computer, typing and 10-key skills.
•Proficient with Microsoft Office Suite (Excel, Word and Outlook).
•Excellent written and verbal communication skills.
•Ability to work independently and in a team environment.
!!!!!!PLEASE ADVISE TRAINING MIGHT TAKE PLACE IN WOODLAND FOR 1 TO 2 WEEKS!!!!!!!.