Position Overview:
As a valued member of our team, you'll play a crucial role in ensuring top-notch customer service within our hospital revenue operations. Working closely with our dedicated Customer Service team, you'll be responsible for addressing customer inquiries, resolving billing issues, and maintaining customer satisfaction. This position reports directly to the Supervisor PFS Customer Service.
Key Responsibilities:
- Embody and uphold the company's Mission, Vision, and Values in all interactions and decisions.
- Collaborate with the Customer Service team to manage self-pay and insurance billing and collection processes efficiently.
- Assist patients in resolving billing concerns, handling complaints, and setting up payment plans.
- Document customer interactions and feedback accurately in our systems.
- Identify and track trends in customer service encounters, providing recommendations for resolution.
- Promptly resolve or escalate issues affecting customer satisfaction to the Supervisor PFS Customer Service.
- Ensure timely communication and follow-up on customer service activities, reporting to relevant stakeholders.
- Contribute to the training and education of new Customer Service Representatives and ongoing skill development.
- Maintain awareness of relevant laws, regulations, and company policies to ensure compliance and ethical behavior.
Minimum Qualifications:
- High school diploma or Associate's degree in Accounting, Business Administration, or related field.
- Up to three years of experience in revenue cycle functions within a healthcare or financial services setting, or equivalent combination of education and experience.
- Previous experience in a service/call center environment preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to interpret customer needs effectively.
- Attention to detail, accuracy, and time management skills.
- Proficiency in Microsoft Office suite.
- Ability to work independently and collaboratively in a shared leadership environment.
Physical and Mental Requirements:
- This position operates in a typical office environment.
- Manual dexterity required for keyboard operation.
- Ability to concentrate, meet deadlines, and adapt to interruptions.
- Must be able to set and organize work priorities effectively.
Our Commitment to Diversity and Inclusion:
At the company, diversity, equity, and inclusion are integral to our mission and core values. We celebrate the unique perspectives and talents of our diverse workforce, fostering an inclusive environment where everyone can thrive. The company is an Equal Opportunity Employer, promoting fairness and opportunity for all qualified applicants.
Pay Range: $18.466 - $27.6 (Hourly)
Employment Type: Full-Time
Salary: $ 18.00 27.00 Per Hour
