Customer Service Officer

At Western Digital, we are seeking a dedicated and resilient Customer Service Officer to join our team in San Jose, California. As an entry-level position, no prior experience is necessary, making it the perfect opportunity for those looking to kickstart their career in customer service.

Responsibilities:- Provide exceptional customer service to clients via phone, email, and in person- Resolve customer complaints and issues in a timely and professional manner- Process orders, returns, and exchanges accurately- Collaborate with other departments to ensure customer satisfaction- Maintain a high level of product knowledge to assist customers effectively- Assist with strategic planning for improving customer service processes- Give presentations to clients on new products and services

Requirements:- High school diploma or equivalent- Strong communication and interpersonal skills- Ability to work well under pressure and in a fast-paced environment- Proficient in Microsoft Office and customer service software- Strategic planning skills- Presentation skills- Resilient and dedicated attitude

Benefits:- Joining bonus- Company transportation provided- Travel opportunities to collaborate with colleagues worldwide

Working Environment:At Western Digital, we pride ourselves on fostering a global village mentality, where colleagues from all over the world collaborate and share knowledge. You will have the opportunity to work with a diverse team and gain valuable experience in a global setting.

Deadline to apply: ********

Equal Opportunity Statement:Western Digital is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from individuals of all backgrounds and encourage diversity in our workplace.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.