Customer Service M-F

Job summary
Hiring customer service agents to support J.W. PepperHelp bands, choirs, and orchestras build upcoming concertsSupport customers on phone, email, and chat
Job seniority: entry level
Responsibilities
• Address customer questions and concerns through communication channels• Manage inbound calls• Provide solutions and/or alternatives• Identify upsell/cross-sell opportunities• Support customer satisfaction and maintain quality
Requirements
• 1 year of customer service or customer support experience• 1 year of previous call center or office background experience• High school diploma or GED preferred• Technical savvy• Previous experience using Outlook, Word & Excel preferred• Knowledge of CRM systems a plus• Previous remote work experience a plus• Quick learner and able to work independently• Type 35 words per minute accurately• Strong phone and verbal communication skills• Must be at least 18 years of age• Background check and drug screen required• Must be able to speak, read, write, and understand English
Key Skills Needed
• Strong phone and verbal communication skills• Customer focus• Maintaining composure in challenging situations• Ability to use technology effectively and productively
Benefits
• Starting pay - $14/hr plus shift differential and possible increase after 90 days• Paid Training• Full Time 40 hours, Benefit eligible• Equipment provided