We are searching for a hardworking Customer Experience Specialist to join our fast-paced team at LifeNet Health in Virginia Beach, VA.
Growing your career as a Full Time Customer Experience Specialist is an exceptional opportunity to develop key skills.
If you are strong in adaptability, cooperation and have the right commitment for the job, then apply for the position of Customer Experience Specialist at LifeNet Health today!
Description Customer Experience Specialist
Location: Virginia Beach, Virginia (on-site)
Department: Customer Experience
Job Type: Full- time
Shift: 11:15 a.m. - 8:00 p.m. (EDT)
Clinical Classification: Non- clinical
LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.
LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization ("OPO") and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues, and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process. LifeNet Health has over 1200 employees and has a growing global presence.
How you will contribute to LifeNet Health's success:
The Customer Experience Specialist provides customer service and administrative support to LifeNet Health's internal and external customers, partners, and other clients. Answers orders or product inquiries, general billing questions, procedures, policies, and available services. Serves as liaison between Marketing and Sales to LifeNet Health clients. Provides exemplary service support for all calls and orders received in Client Services. Receives and processes orders for allograft tissue. Provides professional and courteous customer service and technical support to clients and potential clients striving for the highest level of customer satisfaction and loyalty.
What you'll do:
Customer Interface: Receives and accurately processes all orders for allograft tissue including returns. Partners with other LifeNet Health departments including Finance and Distribution to ensure customer's orders are processed and invoiced accordingly. Handles and resolves concerns or situations effectively and documents customer complaints.Account Management: Provides customer support to all internal and external clients concerning accounts and orders. Rotates on- call responsibilities involving after-hours orders and customer services issues. What you'll bring (Minimum Requirements):
High School Diploma or GED Two years of customer service experience in a call center, customer service department or allied health organization These would be nice too (Knowledge Skills and Abilities):
Proficiency in Microsoft Office to include PowerPoint, Excel, Word, and Outlook.Communication skills: excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.Attention to detail: the ability to perform tasks thoroughly and with care; check work to ensure a high degree of accuracy/completeness and early/on-time delivery. Why work at LifeNet Health?
We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You will not find another company with a culture as strong as ours.
403(b) and Profit-SharingPlanAffordable medical, dental, and vision coverageCorporate sponsored events for employeesWork-life balance with generous paid time off to include vacation time, sick time, and paid holidaysTuition reimbursementPersonal career, skill, and leadership development opportunitiesWellness Program (gym reimbursement, monthly wellness webinars, mental health toolkit, financial resources, and much more)Employee Assistance Program (EAP) for employees and members of their householdDedicated and passionate co-workers This position is eligible for an annual bonus once eligibility criteria are met.
We are proud to be an EEO/AA employer EOE/M/F/Disability/Vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Benefits of working as a Customer Experience Specialist in Virginia Beach, VA:
? Unlimited Growth Potential
? Rapid Progression
? Generous Compensation
