Customer Experience Agent

Earn up to $20.50 per hour! PLUS $1.00 shift premium after 6pm!!
We want to train you to become a Successful Customer Service Specialist!
Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a Customer Service Specialist for our Corporate Office in Warren, MI . While this client relations role is a critical position to maintain customer perception within our organization, it is also a great first office job to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills.
This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce!
Skills and duties you will learn and develop:
You are going to learn how to address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes
We will teach you how to research issues using available resources.
You will become proficient in maintaining detailed records and documentation for each customer interaction
You will become an effective communicator with internal parties as necessary regarding the needs of specific shipments
You will learn how to handle a variety of scenarios with the ability to think decisively
What you will bring to the table:
Must be 16 years of age
Excellent attendance and the ability to work Monday through Friday
Superior communication skills
Strong attention to detail and sense of urgency
Ability to maintain a professional demeanor
Experience with Microsoft office (Outlook), and willingness to learn company specific systems
Ability for detailed note taking
Upbeat personality/positive outlook
What's in it for you?
Full-Time shifts are available between 10:00am and 9:00pm (Monday-Friday, no weekends! Willing to work around school!)
Ability to promote and grow within the organization!
Paying up to $20.50 per hour
401(k)
Shift Premium after 6:00 pm
For Full-time employees:
Health, dental, vision, and life insurance
Paid Time off
Paid Holidays