Customer Care Specialist - Remote Work

Job Description:

Quest Diagnostics is seeking a Customer Care Specialist to join our team in New York City, New York. This is a full-time remote position with entry-level seniority, perfect for individuals looking to start their career in customer service. No prior experience is required, as we will provide comprehensive training to ensure success in the role.

Responsibilities:- Handle incoming customer inquiries via phone, email, or chat in a timely and professional manner- Resolve customer issues and complaints with empathy and efficiency- Provide accurate information about products and services- Process orders, returns, and exchanges according to company policies- Collaborate with internal teams to escalate complex issues and ensure timely resolution- Maintain detailed records of customer interactions and transactions

Requirements:- Independent and adaptable personality traits to thrive in a remote work environment- Strong negotiation skills to address customer concerns effectively- Critical thinking abilities to analyze situations and make sound decisions- Excellent written and verbal communication skills- High school diploma or equivalent- Proficiency in Microsoft Office Suite and CRM software- Ability to work independently and as part of a team

Benefits:- Medical coverage- Travel opportunities- Free accommodation for work-related trips- Support for personal and professional development

Equal Opportunity Statement:Quest Diagnostics is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

If you meet the requirements and are ready to embark on a rewarding career in customer care with Quest Diagnostics, please submit your application by the deadline of May 8, 2024. We look forward to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.