Customer Care Assistant

Job Description:

We are looking for a dedicated Customer Care Assistant to join our team at News Corp. in Chicago, Illinois. As a part-time entry-level position, this role requires at least 1 year of experience in a customer service or similar role. The ideal candidate will be independent, adaptable, and possess excellent presentation and time management skills.

Responsibilities:- Handling incoming customer inquiries via phone, email, and social media- Providing assistance and support to customers with product or service-related questions- Resolving customer complaints in a professional and timely manner- Updating customer records and information in the database- Collaborating with other departments to ensure customer satisfaction- Participating in training sessions to improve customer care skills- Adhering to company policies and procedures at all times

Requirements:- 1 year of experience in customer service or a related field- Excellent communication and interpersonal skills- Ability to work independently and adapt to changing situations- Strong presentation and time management skills- Proficiency in using customer service software and Microsoft Office suite- High school diploma or equivalent

Benefits:- Paid overtime for any additional hours worked- Company-provided equipment for work purposes- Free accommodation for part-time employees- Opportunities for growth and advancement within the company

Working Environment:The Customer Care Assistant position at News Corp. offers a dynamic and fast-paced work environment where employees can grow and thrive. We value teamwork, innovation, and dedication to customer care.

Deadline to Apply: June 3, 2024

Equal Opportunity Statement:News Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can succeed.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.