Contact Center Representative

American Financial Group is seeking a Contact Center Representative to join our team in Indianapolis, Indiana. This part-time position is at the Associate Level and requires a minimum of 3 years of experience in a similar role.

As a Contact Center Representative, you will be responsible for handling inbound and outbound calls from customers, providing excellent customer service, resolving customer inquiries and issues, and accurately entering information into our customer database. You will be expected to communicate effectively with customers and provide solutions to their needs while maintaining a high level of professionalism and confidentiality.

To excel in this role, you must possess the personality traits of independence and passion, as well as the soft skills of critical thinking and decision-making. You must be able to work independently and prioritize tasks effectively, while also demonstrating a strong commitment to customer satisfaction.

In addition to a competitive salary, American Financial Group offers benefits such as travel and spending expenses, a joining bonus, and disability insurance. Our working environment is one that recognizes and rewards employees based on performance and merit, providing opportunities for growth and advancement within the company.

If you are an experienced Contact Center Representative who is independent, passionate, and possesses strong critical thinking and decision-making skills, we encourage you to apply before the deadline on June 3, 2024.

Equal Opportunity Statement:American Financial Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.