Job Description:
Cisco Systems is seeking a motivated and dedicated Client Support Specialist to join our team in Phoenix, Arizona. This is a remote work position at the associate level, requiring a minimum of 4 years of experience in a similar role. As a Client Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients, ensuring their satisfaction with our products and services.
Responsibilities:- Respond to client inquiries and issues promptly and professionally via phone, email, or chat- Troubleshoot technical issues and provide timely solutions to client problems- Collaborate with internal teams to address client needs and concerns- Maintain accurate records of client interactions and transactions- Identify opportunities to upsell or cross-sell additional products and services to clients- Provide feedback to internal teams on product improvements or enhancements based on client feedback- Stay up-to-date on industry trends and best practices to better assist clients
Requirements:- 4 years of experience in a client support or similar role- Excellent communication and interpersonal skills- Strong problem-solving abilities and attention to detail- Ability to work independently and manage priorities effectively- Persuasion and creativity skills to effectively engage with clients- Experience using CRM software and other technical tools- Bachelor's degree in a related field preferred
Personality Traits:- Motivated- Dedicated
Soft Skills:- Persuasion- Creativity
Benefits:- Gym membership- Employee discounts- Visa sponsorship
Working Environment:At Cisco Systems, we strive to cultivate leaders who foster inclusivity and mentorship. We provide a supportive and collaborative work environment where employees can grow and thrive in their careers.
Deadline to apply: ********
Equal Opportunity Statement:Cisco Systems is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors. We encourage individuals from all backgrounds to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
