Job Description:
Barnes & Noble in Philadelphia, Pennsylvania is seeking a Client Service Associate to join our team on a full-time basis. As an Associate Level position with a minimum of 3 years of experience, the ideal candidate will be independent, reliable, and possess strong cooperation and people management skills.
Responsibilities:- Provide exceptional customer service to clients through various communication channels such as phone, email, and in-person interactions- Build and maintain strong relationships with clients, ensuring their needs are met in a timely and efficient manner- Assist in resolving client inquiries and issues, escalating to management when necessary- Work collaboratively with internal teams to ensure a seamless client experience- Maintain accurate client records and documentation- Contribute to the development and implementation of client service strategies and processes- Stay up-to-date on industry trends and best practices in client service- Participate in training and professional development opportunities to enhance skills and knowledge- Embrace and adapt to change in a fast-paced working environment
Requirements:- Bachelor's degree in business or related field preferred- Minimum of 3 years of experience in client service or related field- Excellent communication and interpersonal skills- Strong organizational and time management abilities- Ability to work independently and as part of a team- Proficiency in Microsoft Office Suite and CRM software- Willingness to learn and adapt to new technologies and processes- Ability to thrive in a dynamic and evolving work environment
Benefits:- Paid sick leave- Training & professional development opportunities- Travel opportunities for professional events or conferences
Equal Opportunity Statement:Barnes & Noble is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We strive to create a diverse and inclusive work environment where all employees feel valued and respected.
Deadline to Apply: May 31, 2024
Join our team at Barnes & Noble and be part of a dynamic and rewarding work environment where you can grow and succeed in your career as a Client Service Associate. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
