Req ID: 439552
BASIC PURPOSE : The Client Management Team is responsible for supporting the operational needs of all Love's Express fuel credit clients. This group provides first level of support to set up and maintain client online fuel accounts. Client Management Coordinators are responsible for understanding Love's Express product and services, utilizing various systems and platforms to resolve the client inquiries and provide support requests while working closely with various internal departments throughout the company.
MAJOR RESPONSIBILITIES: Set up and maintain fuel accounts Assist customers to better utilize the online software that allows them to manage their fleet fueling and billing accounts Research customer inquiries utilizing company resources and customer conversations to provide corrective actions/answers Resolve problems by researching and working with other departments and vendors Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution Manage customer expectations regarding functionality and deliverables Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs and improve quality Other duties as assigned EDUCATION AND EXPERIENCE: Education: HS Diploma or equivalent required, Bachelor's in Business or related field preferred Experience: Previous experience in fleet management, card services, banking or customer service Excellent customer service and active listening skills Excellent communication (verbal and written) skills Demonstrated experience working well in a close team environment Possess a demonstrated ability to determine when to refer issues versus handle them personally SKILLS AND PHYSICAL DEMANDS: Skills: Ability to manage numerous competing demands in an extremely high stress environment Ability to work with multiple departments and customers in stressful situations Excellent working knowledge of Microsoft Office High attention to detail, with follow through to completion of tasks Strong problem-solving skills, multitasking capabilities High level of professionalism and customer orientation Typical Physical Demands: Requires prolonged sitting, some bending and stooping Occasional lifting up to 25 pounds Manual dexterity sufficient to operate a computer keyboard and calculator Requires normal range of hearing and vision Job Function(s): Corporate
Love's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we've provided customers with highway hospitality and "Clean Places, Friendly Faces." We're passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love's Family of Companies includes:
Gemini Motor Transport, one of the industry's safest trucking fleets Speedco, the light mechanical and trucking service specialists Musket, a rapidly growing, Houston-based commodities supplier and trader Trillium, a Houston-based alternative fuels expert
