A Brief OverviewWe are looking for a highly capable Claims Assistant to join our team.The role will work on-site (or hybrid no less than three days per week on-site) at either our Chicago, New York City, Rockwood, PA, or San Antonio, TX office.The Claims Assistant is responsible for providing robust clerical support to our team of Claims Adjusters working across a wide variety of specialties and providing exceptional customer service to our brokers, claimants, and insureds. How You Will Make an Impact:Provide clerical support to a nationwide team of claims adjusters and aide in facilitating timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, work check exceptions, and completion of complex state forms.Keep our claims data accurate by inputting data and policy information for new and existing claims.Extensively communicate with our customers and enhance their customer experience by – answering incoming calls, processing electronic mail, preparing written correspondence, and processing outgoing mail.? The majority of each workday is spent communicating on the telephone.Review each claim for payment, documenting date issued and check number. Researching financials to verify payment information.Review of outstanding checks for various claim systems and review applicable system to determine if payment is still outstanding and/or returned, prepare letters as needed and document findings in FSITrack.What We Need:Bachelor's degree from an accredited university or industry designations are preferred but not required.A high-level knowledge of Service Center policies and guidelines typically achieved through a minimum of one year in the insurance industry, preferably in commercial claims.A relentless desire to continually update your skill level through continuing education and self-development.Strong PC skills, including extensive experience working on Windows and good knowledge of MS Outlook, Word, and ExcelThe ability to communicate clearly on the telephone is crucial.? The ability to read, speak, and write English fluently is required.? The ability to read, speak, and write Spanish fluently is not required, but is a strong plus.Being extremely detail oriented, organized, and able to effectively prioritize your workload, manage multiple tasks, and meet deadlines.A high level of energy and motivation.Ability to be a team player that communicates and collaborates with peers to achieve common goals in a team environment.A strong sense of accountability and pride in completing an excellent work product.Physical Demands:Unless otherwise specified below as an essential function of the job, this role generally operates within a standard office environment (on-site, remote or hybrid), requiring the use of a PC and other related office equipment.
