Chat Support Associate - Remote Work

Job Description:

Host Hotels & Resorts is seeking a talented Chat Support Associate to join our team on a remote basis in Seattle, Washington. As a part-time entry-level position, this role is perfect for individuals with at least 1 year of experience and who possess the personality traits of being reliable and adaptable.

Responsibilities:- Provide online chat support to customers, addressing their inquiries and concerns in a professional and efficient manner- Utilize analytical skills to assess customer needs and provide appropriate solutions- Maintain a high level of communication with customers to ensure a positive experience- Collaborate with other team members to ensure consistent and accurate information is being provided- Meet or exceed performance goals related to response times and customer satisfaction metrics

Requirements:- 1 year of experience in a customer service or support role- Excellent communication skills, both written and verbal- Strong analytical skills and the ability to think critically and problem-solve in real-time- Ability to work independently and as part of a team in a remote setting- Must be reliable and adaptable to changing priorities and situations

Benefits:- Dental insurance- Company transportation- Employee discounts

Working Environment:At Host Hotels & Resorts, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We believe in providing a supportive and inclusive environment where employees can grow and succeed.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement:Host Hotels & Resorts is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.