Job Description:
Raytheon Technologies is seeking a Chat Support Assistant to join our team in Dallas, Texas. This is a full-time remote work position ideal for entry-level candidates with at least 1 year of experience in customer service or a related field.
Responsibilities:- Provide chat support to customers, addressing their inquiries and concerns in a timely and professional manner- Use critical thinking skills to troubleshoot and resolve customer issues effectively- Maintain a high level of customer satisfaction by delivering exceptional customer service- Collaborate with team members to share best practices and ensure a seamless customer experience- Utilize innovative and creative problem-solving techniques to enhance the customer support process- Meet and exceed performance metrics and goals set by the company- Take ownership of customer issues and follow through to resolution- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
Requirements:- Reliable and able to work independently in a remote setting- Confident in communication skills, both written and verbal- Demonstrated innovation and creativity in problem-solving- Comfortable using various chat support software and tools- Ability to multitask and prioritize tasks effectively- Strong attention to detail and organizational skills - Must have a quiet workspace and reliable internet connection for remote work
Benefits:- Free food provided during work hours- Life insurance coverage- Paid sick leave for eligible employees
Working Environment:At Raytheon Technologies, we cultivate a sense of ownership and responsibility at every level. We value diversity and inclusion in our workplace and strive to create a supportive and collaborative environment for all employees.
Equal Opportunity Statement:Raytheon Technologies is an equal opportunity employer and encourages applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status recognized by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: May 17, 2024
If you meet the requirements and are interested in this exciting opportunity, we encourage you to apply and join our team at Raytheon Technologies!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
