The incumbent in this position is responsible for keeping the wait staff supplied with appropriate quantities of dishware, flatware, food supplies and paper products.
ESSENTIAL FUNCTIONS:
1. Creates an atmosphere that induces guests to make Hard Rock Hotel and Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
2. Provides superior guest service, positively effects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers.
3. Receives clean china, silverware and glassware from dishwashers and stocks properly.
4. Cleans and resets dirty tables to approved standards.
5. Carries full, sorted bus tubs to dishwashing area.
6. Assists wait staff with guest refills or requests, as needed.
7. Other duties as assigned.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
• Must obtain and maintain a valid drivers and all licenses / certifications per Federal, State, and Gaming/Lottery regulations
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (18) years of age.
KNOWLEDGE OF:
• Excellent customer service skills.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
ABILITY TO:
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Be flexible to work varying shifts and time schedules as needed.
• Ability to communicate effectively with all levels of employees and guests.
• Use machines and equipment including, but not limited to: include beverage dispenser, coffee machine, espresso machine, bread warmer, dishwasher, and cart.
• Ability to stand throughout an eight- hour shift.
Closing: The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.
