Billing Specialist Technical Service Specialist Senior

Circuit Billing Specialist (Technical Service Specialist Senior)
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Circuit Billing Specialist (Technical Service Specialist Senior)
Salary
$47,008.00 - $69,118.40 Annually
Location
Des Moines - 50319 - Polk County, IA
Job Type
Full-time
Job Number
24-03868
Agency
336 Iowa Communications Network
Opening Date
05/13/2024
Closing Date
5/23/2024 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Michael Cruise -
To Apply
Applicants are encouraged to attach their resume and cover letter with their NEOGov application
+ Description
+ Benefits
+ Questions
Job Description
The Iowa Communications Network (ICN) is recruiting to fill aTechnical Service Specialist Senior (Circuits Billing Specialist)position to be the primary front-end processing of orders as part of our customer billing team in Finance.
Processing of requests includes:
+ Verify that required information in the ServiceNow request item form is complete and accurate. This may include communicating with the account consultant, project manager, an engineer, the circuits database, ServiceNow, the asset manager database and our billing system. Provide consultation to Business Services to determine service and order needs. Immediate processing of orders that do not require project management.
+ Verify that customer requests are clear and concise and all required information is correct and the order can be completed.
+ Verify that customer contact, service type and CLLI codes are entered and accurate.
+ Verify that all relative and detailed notes are added to the request.
+ Verify that request rate is either from the current rate sheet or that a standard ICN markup has been applied to the rate to bill the customer.
+ Assign all orders to the applicable group for project management, engineering or data operations.
+ Ensure all group tasks assigned have been completed and are accurate.
Understand telecommunication terms to be able to verify orders properly. Understand ICN products & services by attending internal product & services meetings and reading materials distributed by ICN staff. Monitor activities of Local Exchange Carriers (LEC) to include tariff changes. Verify that all billing components are accounted for according to system design and programming.
Conduct circuit audits including design, inventory and services provided by circuits. Perform other tasks related to circuits as assigned.
It is the policy of the executive branch of state government in the State of Iowa to provide equal employment opportunity within state government to all persons (Iowa Code 19B). The intent of this policy is to ensure that individuals are not denied equal access to state employment opportunities because of their race, creed, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, or gender identity, consistent with applicable state and federal policies and regulations. It is also the policy of the executive branch of state government in the State of Iowa to apply affirmative action measures to correct the underutilization of females, minorities, and persons with disabilities in the state employment system whenever remedial measures are appropriate.
Minimum Qualification Requirements
Experience equal to five years of full-time general administrative or specialized technical support work experience at the level of Technical Services Specialist, Information Technology Support Worker 4, or Administrative Assistant, one year of which must have been in telecommunications or personal computers;
OR
an equivalent combination of education and experience, substituting thirty semester hours of accredited post high school education for each year of the required experience to a maximum of four years;
OR
an associate degree in telecommunications or computer science and one year of full-time telecommunications or personal computer work experience.
For additional information, please click on thislink to view the job description. (
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Paid Time Off:
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01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
+ Yes - I understand and agree.
+ No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Do you have experience equal to five years of full-time general administrative or specialized technical support work experience at the level of Technical Services Specialist, Information Technology Support Worker 4, or Administrative Assistant, one year of which must have been in telecommunications or personal computers?
+ I do not have experience
+ Less than 5 years of experience in the identified areas
+ 5 years or more of experience in the identified areas
04
Do you have an an associate degree in telecommunications or computer science? IF YES,Do you have 1 year of full-time work telecommunications or personal computer work experience.
+ Yes
+ No
05
Do you have an equivalent combination of education and experience, substituting thirty semester hours of accredited post high school education for each year of the required experience to a maximum of four years?
+ No education/experience to less than 1 year
+ 1 year to less than 2 years
+ 2 years to less than 4 years
+ 4 years or more
Required Question
Agency
State of Iowa
Agency
336 Iowa Communications Network
Address
Grimes State Office Building
400 E 14th St
Des Moines, Iowa, 50319
Website
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Iowa Department of Administrative Services